Thursday, 23 May, 2024 - 16:36

Privacy and Security - Privacy Policy

Your privacy is very important to / Harpers Travel ("we" or "us"). With that in mind, we have established and implemented information handling practices for ("site") that we believe are consistent with the highest standards and best practices with travel agents conducting business over the Internet.

This privacy policy ("policy") describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information. We have prepared a detailed policy because we believe you should know as much as possible about our practices so that you can make an informed decision about the extent of your use of our site.

When You Decide To Register With Us...

If you decide to register with us, we will collect Personal Information about you that you voluntarily share with us.  We collect Personal Information that is necessary for us to provide you with the services offered on our site.

Personal Information 

You will NOT be asked for any personal details that are irrelevant to contacting you. All we need to know are the details that are necessary to contact you if you make a booking.  The type of personal information we request are:

  • Email address and password (Mandatory)
  • First and Last name (Mandatory) 
  • Telephone number (Mandatory)

However, when you make a travel reservation with us, we may contact you to request for additional information:

  • Address
  • Gender
  • Date of birth
  • Passport number and expiry date
  • Nationality


As part of the registration process, we give you two important choices ("opt-out") about our travel alerts and promotions.  We believe you will find our weekly deals update highlighting flight, hotel, and package promotions useful.  If you do not opt-out, we will send them to you.   Nonetheless, you can “unsubscribe” and choose to stop receiving our emails by “Edit Profile” in the Sign-In page.  Also, when you receive an email from us, we will also provide a “unsubscribe” option at the bottom of the email.

When You Are Just Visiting Us...

You can always visit our site without revealing who you are or providing any Personal Information. When you visit our site or visit our site through one of our partner's sites, we do collect usage information ("session data"), but it is anonymous and is not linked to you as an individual. We use session data to better understand things like how our site is navigated, how many visitors arrive at specific pages, the length and frequency of stays at our site, the variety of searches of our site's database, the types of browsers and computer operating systems used by our visitors and the Internet Protocol addresses from which our visitors connect to our site. We use this information to improve our site content and ease of use.


Usage of a cookie is in no way linked to any personally identifiable information while on our site. Our Web site requires the use of cookies purely for programming purposes. We use cookies as a mechanism to remember the information that is selected from one page to another. This allows you to leave a search page with information you have selected, come back later, and still have the search preferences intact. If you switch off your cookies, you will still be able to browse the site without problems.

Our Web site automatically logs the following information:

  • your IP address;
  • the browser type;
  • the domain name(s); and
  • access time(s).

This information is used to analyze trends and do not link to your personal information. Please note that we may also provide aggregate statistics to third parties but these statistics will never ever identify any single user.

Sharing of Personal Information

Generally, we only disclose your Personal Information to those travel providers that you decide to make arrangements with through our site. For example, when you purchase an airline ticket or book a hotel room, or reserve a tour package, we will provide the airline, hotel, or tour operator as the case may be, with the Personal Information needed to process your transaction. We use our reasonable efforts to ensure that these travel providers will also protect your Personal Information.

We contract with other companies to perform various functions necessary to operate our business - for example, to deliver tickets, ship items and process credit cards. We will share with these other companies only that Personal Information they require to fulfill your orders. These companies agree that they will not use or disclose that Personal Information for any other purpose.

Other than as explained in this policy, we will not disclose any Personal Information we collect from you to others without your permission, except in certain limited circumstances: (a) to protect the security of our site and our rights under our Terms and Conditions of Use; (b) to protect ourselves against liability; (c) in response to legal process, (d) if we believe in good faith that the law requires it; or (e) in connection with a sale of our business or company. Please note that if we receive a formal request to disclose your Personal Information in connection with a legal action, we will attempt to tell you about it at least ten (10) days before we respond to that request, if permitted by law, via the e-mail address you provided during registration.

Other Travelers

If you decide to book, reserve or purchase travel services or accommodations for other travelers using your Member Profile, we will collect certain Personal Information about these other travelers.  You will need to make sure that each of these other travelers agrees, in advance, that you can disclose their Personal Information to us.

Notification of Changes

We may change this policy from time to time. If we decide to change this policy in a material way (for example, a change regarding disclosure of Personal Information), we will post notice of the change on our site and notify you via e-mail at the address you have provided to us before putting the change into effect.  If any proposed change is unacceptable to you, you may, as discussed in the section above (Edit Profile) or request that we remove your Personal Information from our records.


Our site provides links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy


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+(603) 7947 1388

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